Shipping policy

Petaurapets
Email: petaura.1982@gmail.com
(We reply to all emails within 24–48 hours)
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM (PST)
Sunday: Closed Free Shipping: We offer FREE standard shipping on all orders, worldwide.
Processing Time: Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).
Delivery Time:
– Domestic: 5–10 business days
– International: 10–21 business days
(Delays may occur during holidays or peak periods)
Tracking: You’ll receive a tracking number by email once your order ships.
International Orders: Customers are responsible for any customs duties, taxes, or fees.
Incorrect Address: We are not responsible for orders lost due to wrong addresses provided by the customer.
Questions? Contact us at: petaura.1982@gmail.com
Thank you for shopping with us!